Een market guide voor Digital Experience Monitoring door Gartner
Although IT services can look good from an IT perspective, end-users can still experience it as ‘slow’, and have a negative digital experience. This in turn, negatively impacts business outcome, as employees will be less productive, consumers will visit the competitors’ webshop and overall satisfaction with your brand drops with all dire consequences. By monitoring the complete digital experience of your end-users, you can get (back) in control.
Gartner published a research report on this topic: “Market Guide for Digital Experience Monitoring”. It provides a clear view on current challenges, an analysis of the market and an overview of tool evolution.